Privacy Policy for eclipsova.sbs

Your privacy is important to us. This notice explains how we collect, process, and protect your personal information as you use our Malaysian city guide services and related features.

Information We Collect

We collect only essential data needed for delivering our guides and improving your user experience on eclipsova.sbs.

• Personal identifiers such as name and email, collected if you fill in contact or feedback forms.
• Technical device and browsing data gathered through analytics tools to optimize site performance.
• Location data with your permission, used for route customization and enhanced guidance.
• Communication preferences for managing notifications, updates, and route suggestions.

How We Use Information

Your data helps us personalize your travel experience, administer guides efficiently, and maintain service reliability.

• Responding to user requests, inquiries, or feedback relating to city or route guides.
• Delivering accurate directions, itineraries, and push notifications when using our digital guides.
• Improving service based on aggregated analytics and real user behavior.
• Complying with Malaysian laws and keeping communications secure and relevant.

Legal Basis for Data Collection

Data processing follows Malaysia’s Personal Data Protection Act 2010 and applicable privacy regulations.

We collect, process, and store your personal data with your consent, for legitimate business interests, and where necessary for fulfilling service-related obligations.

How We Share

We do not sell your information. Sharing is limited to service provision or legal compliance only.

• Partnering with trusted technology and analytics providers for technical support while protecting confidentiality.
• Sharing data if legally required for compliance with Malaysian authorities.
• Aggregated, non-identifiable information may be used for service improvement or reporting.

Data Security

Eclipsova applies industry-standard security safeguards to protect your personal information against loss, unauthorized access, or misuse. Access controls, encryption protocols, and routine security reviews preserve your privacy online.

Your Rights

You manage your information and have certain rights under Malaysian law.

• Right to access, modify, or request deletion of your personal data.
• Right to limit certain types of data processing or to withdraw consent in permitted cases.
• Right to receive information on how your data is used and stored.
• Right to contact us with data privacy concerns or questions anytime.

Cookies Use

Eclipsova uses cookies only for site functionality, analytics, and route personalization. Information is never sold or used for unrelated purposes.

Read our cookie policy Read our cookie policy

Contact us

If you have any concerns or privacy requests, please use the contact details below for prompt assistance.

Policy updates and changes

We may update this policy periodically to reflect service or legal changes. The most recent date will always be displayed.